What We Do
Technology
Salesforce Consulting
You can rely on our team of experts to bring in depth knowledge and hands on experience to every project, ensuring a smooth and efficient implementation. Our Salesforce project methodology is centered around collaboration and transparency. We engage with your stakeholders at every stage, ensuring alignment with business objectives and timely project delivery.
From project discovery to post-implementation support, our Salesforce consulting team ensures a comprehensive and personalized approach. We pride ourselves on delivering scalable and sustainable solutions. Our proven methodologies and best practices guarantee a successful implementation that grows with your business.
We provide a comprehensive training and support methodology that is designed to empower users with the knowledge and skills for a seamless adoption. Train the trainer sessions will be conducted with a series of interactive sessions, video tutorials and user guides to accommodate varied learning styles. Post implementation, our team will be readily available to address questions and provide ongoing support. Our commitment aims to instill user confidence, and ensure maximum effectiveness utilizing Salesforce as the powerful tool that it is.
Sales Cloud
Sales Cloud is a powerful Salesforce platform, designed to streamline processes, enhance customer relationships and drive revenue growth. As experts in Salesforce implementations, we understand the unique needs of businesses seeking to leverage Sales Cloud for improved relationship building and sales performance.
Why Use Sales Cloud?
360 Degree View of Customers
Centralized view of customer information, interactions and activities.
Efficient Lead Management
Lead management tools to capture, track and prioritize leads effectively.
Sales Automation
Automate routine and time consuming tasks (e.g. email alerts, follow ups), allowing sales reports to focus on high value activities.
Pipeline Management
Visual tools and dashboards provide real time insights into opportunities, to help teams prioritize deals.
Mobile Accessibility
Mobile applications on Salesforce are available to enable sales teams to access and update information on the go.
Integration Capabilities
Sales cloud seamlessly integrates with a wide range of 3rd party tools, to benefit from a cohesive technology ecosystem.
Scalability
As your business and teams grows, salesforce can accommodate the growth and evolvement of your requirements.
Advanced Reporting
Sales cloud provides powerful analytics tools and report capabilities to track KPIs and make data driven decisions.
Salytics Sales Cloud Consulting- How can we help?
Salesforce Sales cloud readiness check
Salesforce Sales cloud implementation
Salesforce Sales cloud audit
Salesforce Sales cloud community implementation
Customer insight, reporting and dashboard
Sales cloud use cases
Service Cloud
Deliver smart, fast, and tailored customer care services while increasing brand loyalty. Make a lasting impression on your customers, increase support efficiency, and provide an unforgettable brand experience with the Salesforce Service Cloud platform.
Why Use Service Cloud?
Case Management
Agents can use the Service Console to juggle multiple cases at once across multiple channels. Case management is accessible via both desktop and mobile apps using resources within a company's knowledge base.
Omni-channel Routing
Cases and leads can be automatically directed to specific employees based on factors such as employee skill set and availability. Supervisors can access a complete view of routing and agent activity.
Telephony Integration
Links with popular computer telephony integration applications to manage calls to and from customers with customer information on hand.
Automation with Macros
Automates repetitive customer service tasks.
Custom Reports and Dashboards
Provides a 360-degree view of customers by presenting relevant data during the contact to help customers make more informed decisions.
Lightning Service Console
A comprehensive and customizable user interface (UI) and dashboard for customer service agents that offers productivity tools, analytics and customer views.
Salytics Service Cloud Consulting- How can we help?
Salesforce Service cloud readiness check
Salesforce Service cloud implementation
Salesforce Service cloud audit
Salesforce Service cloud community implementation
Customer insight, reporting and dashboard
Service cloud use cases
Marketing Cloud
Elevate your marketing strategy with our team of experts in designing and implementing transformative Marketing projects. From crafting personalized customer journeys, to executing automated campaigns, we ensure your marketing initiatives reach new heights. Our team leverages advanced functionalities to seamlessly integrate data driven insights, targeted messages and personalized marketing approaches.
If you’re uncertain about the ideal marketing transformation for your business, you can trust our team to navigate and recommend the most effective strategies. We craft solutions that leverage your platform’s capabilities, deliver targeted messaging and analytics driven insights for a more impactful marketing strategy.
Salesforce Marketing Cloud consulting service
Salesforce Marketing Cloud (SFMC) is the name of Salesforce’s platform for multi-channel engagement, digital marketing, marketing automation, analytics, and personalization. The platform is a set of software as a service (SaaS) products with different types of functionality and additional add-on features provided by Salesforce and other vendors via the Salesforce AppExchange to further increase their capabilities.
Why Use Marketing Cloud?
Real-time Customer Engagement, Including Real-time Personalization
Marketing clouds often include personalization features that enable marketers to create and deliver personalized content in real-time. This could include targeted emails, personalized web content, and dynamically updated advertisements.
Email and Marketing Automation
Businesses use email campaigns to send messages, promotions, updates, and information to a targeted audience via email. Marketing automation involves the creation of workflows or sequences of automated actions based on predefined triggers or conditions. This can include sending emails, updating customer records, or assigning leads to sales teams.
Mobile (SMS/MMS) Messaging and Push Notifications
Integrating mobile messaging (SMS/MMS) and push notifications within a marketing cloud platform enhances the capabilities of customer engagement. Marketing cloud solutions provide a centralized platform to orchestrate and manage various marketing channels, including mobile messaging and push notifications.
Here's how these elements work together:
Marketing Performance Analytics
Marketing performance analytics in the context of a marketing cloud involves using data and analytics tools to assess the effectiveness and impact of marketing campaigns across various channels. This process helps businesses make informed decisions, optimize strategies, and demonstrate the return on investment (ROI) of their marketing efforts.
Digital Advertising Across Social Media Platforms
Digital advertising across social media platforms within a marketing cloud involves utilizing a centralized platform to plan, execute, and analyze advertising campaigns across various social media channels. Marketing clouds provide tools and integrations that enable businesses to streamline their digital advertising efforts, ensuring a cohesive and data-driven approach.
How we assist with your Marketing Cloud challenges?
Creating your SFMC roadmap and strategy
Enabling increased use of marketing cloud in your business
Assessing current implementation for improvement
Integration and data management
Use Cases for Marketing Cloud?
Data Cloud
Enable your business to leverage the advantages of cloud computing for their data-related needs, offering flexibility, cost-effectiveness, and the ability to focus on data-driven insights rather than infrastructure management.
Why Use Data Cloud?
Improved Data Management Capabilities
Salesforce Data Cloud strengthens the data management potential of enterprises by allowing them to cleanse, integrate, and deduplicate data. This results in reduced manual efforts of businesses, streamlined data processes and workflows, and enhanced data accuracy and quality.
360-Degree Customer Insights
Data Cloud created a persistent, unified, real-time view of each of our customers across sales, service, marketing, and commerce. This gave us access to consent and preferences across all of our customer accounts, and allowed us to automate many processes throughout our organization.
Cross Channel Integration
Salesforce Data Cloud allows you to integrate data from multiple sources, both within and outside of Salesforce. It can connect with various systems and databases, making it easier to bring all your customer data together.
Predictive Analytics Supporting Dynamic Decision-Making
Data cloud can collect vast quantities of data, ranging from customers’ personal details, browsing habits and purchasing histories, to sales figures, revenue, and profits. Predictive analytics allows Businesses to turn that data into insights they can use to make better decisions and improve outcomes across their business.
Boost Personalization & Conversions
Data cloud 360 view of customers help businesses to build smarter segments with right people and activate segments to the right channel
Empower AI Capabilities
Data Cloud blends and organizes all of that data together and organizes it, so companies can build AI models on top of it, and it can be used to power every AI-driven customer interaction.
Salytics data cloud consulting services, How can we help?
Salesforce data cloud readiness check
Salesforce data cloud implementation
Salesforce data cloud audit
Salesforce data cloud migration
Customer insight and reporting
Use Cases for Data Cloud
